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Frequently Asked Questions


Q. Why is my water bill so high?
A. A possible answer could be that you have a leak or a drip. While they do not seem to be important they can raise a water bill by quite a bit. A slow steady drip can waste 350 gallons of water per month.

Q. What is the loud banging noise when I turn the water on or off?
A. This is a common occurrence in plumbing supply lines when faucets are opened or closed quickly. You can usually eliminate the problem by securely anchoring those lines, although on long pipe runs, it may be necessary to have a professional technician install air chambers at the end of the run. If you are remodeling or buying a new home, it is best to install piping of the proper dimension along with hammer arresters.

Q. How do I know if I have a broken water line outside my house?
A. Common indications of a broken water line may include an excessively high water bill, puddles in your yard or the sound of running water when no faucets or relevant appliances are running.

Q. What causes low water pressure?
A. There are several things that could cause low water pressure, including a partially closed or malfunctioning shut off valve, a crimped water line, or deposits that gather in older galvanized pipes. If your neighbors have strong water pressure, the problem is most likely between the water meter and your home. A qualified technician will be able to identify the problem and explain your options.

Q. Why is my toilet running?
A. Water may be leaking past the flapper which lowers the water level in the tank and triggers the fill valve to automatically refill the tank.

Q. Why does my toilet overflow when I wash clothes?
A. This happens when your sewer or septic system is backing up. You will need to have a professional to clean it for you.